|
|
主修课程 |
学时 |
学分 |
|
1. 酒店与旅游行业概况 |
|
1 |
Develop & update hospitality
industral knowledge
酒店知识的学习与更新 |
30 |
1 Credit |
|
2 |
Develop & update local knowledge
当地人文知识的学习与更新 |
30 |
1 Credit |
|
3 |
Develop & update tourism industry
knowldge
旅游知识的学习与更新 |
30 |
1 Credit |
|
2.
酒店员工的基本素质与服务要求 |
|
1 |
Work in a socially diverse
environment
在多变的交际环境中工作 |
30 |
1 Credit |
|
2 |
Work with colleagues & customers
在与同事和顾客的配合中工作 |
30 |
1 Credit |
|
3 |
Promote products & services to
customers
产品与服务的推销 |
30 |
1 Credit |
|
4 |
Communicate on the telephone
电话沟通与交流 |
30 |
1 Credit |
|
3.
酒店业的卫生与安全 |
|
1 |
Follow workplace hygiene
procedures
工作场所的卫生要求与准则 |
30 |
1 Credit |
|
2 |
Follow health safety & security
procedures
人身健康与安全的要求与准则 |
30 |
1 Credit |
|
3 |
Provide a link between the
kitchen and service areas
建立餐厅与厨房的有效连接 |
30 |
1 Credit |
|
4. 酒吧操作与服务 |
|
1 |
Operate bar
酒吧操作 |
30 |
1 Credit |
|
2 |
Operate cellar systems
酒窖系统操作 |
30 |
1 Credit |
|
5.
餐桌服务 |
|
1 |
Provide food and beverage service
菜肴与酒水服务 |
30 |
1 Credit |
|
2 |
Provide table service of alcoholic beverage
酒精饮品的餐桌服务 |
30 |
1 Credit |
|
6.
客房服务 |
|
1 |
Provide silver service
银盘服务 |
30 |
1 Credit |
|
2 |
Provide room service
客房服务 |
30 |
1 Credit |
|
7.
服务人员的行业准则与要求 |
|
1 |
Coach others in job skill
工作能力与服务技能的培训 |
30 |
1 Credit |
|
2 |
Deal with conflict situation
复杂情况的处理 |
30 |
1 Credit |
|
3 |
Provide responsible service of alcohol
酒水服务的道德准则 |
30 |
1 Credit |
|
4 |
Develop and update food and beverage knowledge
菜肴与酒水知识的学习与更新 |
30 |
1 Credit |
